Shipping Policy

For the best user experience, most items sold by GEELYEVS are received within 5 to 10 business days.

In order to provide the best price ratio, we ship from the local warehouse closest to the buyer's address.

All orders will ship within 1-2 business days, excluding special holidays (except for out-of-stock customized items).

If your address is a remote area, additional remote area charges will apply. (Our customer service staff will contact you to pay a small shipping fee for remote locations such as Puerto Rico, Alaska, etc.).

In most cases, military addresses such as APO/FPO cannot be shipped, and commercial couriers such as UPS, FedEx, DHL and TNT cannot ship APO, FPO and DPO addresses.

For certain EU countries/regions, we may choose to ship through certain duty-free channels. The declared value of the shipment will be less than the actual value.

We use UPS, FedEx and USPS as carriers and require a customer signature upon delivery. Shipping methods vary by product type.

Our responsibility for the shipment ends when we receive confirmation from the carrier (UPS, FedEx and USPS) that the shipment has been delivered to your address.

If the shipment cannot be found at your delivery location after signing for it, we will not be able to replace or refund your purchase price and the responsibility for the shipment is yours.

We are not responsible for shipments that cannot be delivered after multiple attempts by our carrier, and it is the customer's responsibility to coordinate with our carrier to receive the shipment at a convenient time and location. If a shipment is returned to GEELYEVS as undeliverable, we will not issue a refund.

It is the buyer's responsibility to cooperate with the Customs to clear the goods, if the Customs need the buyer to provide information or pay back taxes and other reasons, and the buyer does not cooperate with the reasons caused by the failure of customs clearance, we will not be responsible for the failure of customs clearance.

It is the responsibility of each buyer to pay customs duty, excise tax, etc. If customs and other relevant government departments require the buyer to pay the tax, GEELYEVS will not be responsible for this cost.